Services:

PROFESSIONAL AND TECHNICAL STAFFING

Procedure Solutions Management, LLC understands the critical nature of business operations to fill staffing vacancies with the right personnel effectively and efficiently. This means we are dedicated to ensure you are not waiting for qualified candidates or wasting time reviewing unqualified resumes.

At Procedure Solutions Management, LLC, we use the latest web-based software, marketing strategy, employment process, resource management, and experienced management and leadership to evaluate and recruit the right personnel; even in areas where we do not have a local presence. Our goal is to provide qualified candidates for your review within 24-48 hours. We also ensure each selected candidate has a background investigation and drug screen performed by a qualified screening company.

As a professional staffing company we supply Technical, Engineering, Professional, and Administrative staffing, such as:

• Engineering (Design, Mechanical, Electrical, Civil, and Chemical)
• Technicians
• Planners and Schedulers
• Professional Writers (Procedure, Document, and Grant)
• Project Managers
• Drafters &Installers
• Administrative Staff

Our targeted clients include utility, transmission and distribution, industrial, refinery, manufacturing, and government agencies.

PROCEDURE, DOCUMENT, AND GUIDELINE SERVICES

PSM provides consulting and writing services for procedures, documents, and guidelines to address challenges in areas such as:

• Regulatory compliance
• Human performance
• Environmental, health, and safety
• Emergency operating and alarm response procedures
• Aging workforce issues
• Configuration control
• Procedure program effectiveness

PSM utilizes experienced personnel that have a proven track record in the utility, transmission and distribution, industrial, refinery, manufacturing, and government agencies.

Procedure and Document Program Consulting Services performs program assessments, program development, human-factor procedure design, or combination of services. We have a proven track record of providing risk-based managed solutions so you have the basis enabling you to make the best decisions. We apply the latest industry standards and best practices in the assessment and development of program material such as program process documents, writer's guide, and use and adherence guidance. Each is designed to facilitate improved human performance and consistency in the execution of work.

The best solution is only as good as the change management and training that accompanies the solution. PSM understands the challenges associated with change as a result of the solution path determined. As a result of our corporate experience, we have the unique ability to develop and administer change management and provide necessary training to ensure successful implementation.

PROCEDURE PROJECT PLANNING AND MANAGEMENT

Procedure Solutions Management, LLC recognizes that there is limited time and funding available today to implement procedure projects. And even when target timelines and budgets are established, they will be challenged for faster and lower cost results, while still meeting--or exceeding--the same quality standards.

It's been our observation that you have to fully understand, "How did we get here?" and "What does success look like?" What we have found is that most clients do not fully understand the extent of condition and, as such, the project will fall short and either fail or are marginally successful.

We have found that the success of managing procedure projects depends on how well the project management team and processes align with the customer support organizations and organizational culture.

Procedure Solutions Management, LLC has the ability to help our clients evaluate and manage procedure projects, applying the lessons learned from the industry. Some of the areas of focus include:

• Procedure Change Process
• Procedure Writer Guides
• Procedure Use and Adherence Program
• Format Upgrades
• Organizational Culture and Buy-in
• Change Management
• Budget Restraints
• Supporting Organizational Infrastructure (Engineering, Licensing, Training, etc.)
• Training

TRAINING

Procedure Solutions Management, LLC provides several training courses that focus on improving Human Performance. The courses include but are not limited to, a focus on human performance tools for the worker, human factored procedure development, procedure upgrade readiness and management and operational/conservative decision making. We use our experience and knowledge of industry best practices and established standards to teach not just the best practices associated with these very important areas but also the why (theory) behind the practices and rules. This training methodology provides a complete understanding that will lead to the development of new or enhanced skills and organizational culture change. The courses may be offered at the industry site, or we can arrange a location.

Our current offerings include:

• Technical Procedure Writing Certification Course - The course focuses on human-factored technical procedures, documents, and guidelines with a special focus on high-risk industries.
• The course includes the writing of human-factored technical procedures as well as understanding the writer's role and responsibilities associated with regulation, program, process, and reviews. The material can be customized to include a discussion of your company's processes. It is presented in a combination classroom and computer lab setting for a dynamic learning experience. When the training is complete the students become part of a continuing learning network providing industry updates and support.
• Procedure Upgrade Readiness and Management - Industries struggle with the development and execution of procedure upgrade projects. Although these projects are often brought on by challenges in human performance, safety and quality, it is a fact that they challenge business economics, management, and have a marginal success rate. This course examines industry benchmarking, lessons learned, best practices, and basic project management principles core to success. We provide the steps and tools for the development and execution of successful procedure upgrade projects.

Human Performance Tools for Workers - The course focuses on the Human Performance tools available that enhances a workers quality and consistency of work performed. This is done by providing the practical methods that can be used to anticipate, prevent, and catch errors. The tools provided during the training consist of two primary areas, in summary:

• Essential Tools
• The tools associated with this area consist of Situation Awareness, Self-Checking, Procedure Use and Adherence, Effective Communication, etc.
• Provisional Human Performance Tools
• The tools associated with this area consist of Prejob Briefing, Verification Practices, Flagging, Placekeeping, Turnover, Decision-Making, Problem-Solving etc.
• Operational/Conservative Decision Making - The purpose of this workshop is to provide a set of industry proven principles and attributes that support a culture in which personnel systematically make operational/conservative decisions for safe and reliable plant operation. The workshop will also provide the participants methods for evaluating technical and operational decisions that affect plant operations, safety, reliability, and material condition.

PROCESS MANAGEMENT CONSULTING

Our experience has shown that an effective business process requires a combination of efficient programmatic controls and worker knowledge. Teaming with your staff, Procedure Solutions Management, LLC will map existing processes and identify where worker knowledge is required for proper process execution. Gaps will then be identified challenging process efficiency and worker knowledge. Identified gaps will then be evaluated to determine improvements to the business process. Based on the results of the evaluation performed, corrective measures/enhancements will be recommended in a risk-based manner to improve process efficiency and worker knowledge. Procedure Solutions Management, LLC will then assist the staff in the development of key performance indicators used to monitor specific business process attributes enabling the client to self monitor the business process performance.

NEW CONSTRUCTION

Procedure Solutions Management, LLC specializes in procedure program development, training and staffing tailored to your industry. High quality human factored procedures (Technical &Administrative) depend significantly on the process controls and hierarchal structure of a well designed procedure program that includes:

• Procedure Program Administrative Controls including Roles and Responsibilities
• Procedure Change Process
• Procedure Writer's Guide and templates
• Procedure Use and Adherence Requirement
• Procedure Program Performance Monitoring

Procedure Solutions Management, LLC can provide the overall procedure program project management, procedure development leadership, procedure development staff, and all other procedure program staffing, and training necessary for successful development and execution.