Training & Development

We can design and deliver facility-specific training programs, built in alignment with your procedures and leadership culture.

You're in the right place if this is you:

Training Manager

Your training program exists, but performance gaps keep returning

You've delivered the courses. The sign-off sheets are complete. But repeat findings and near-miss events suggest something isn't transferring. PSM helps identify why — and rebuilds the program around observable performance, not just content delivery.

HSE Director

Your people are trained, but your procedures aren't written for the workforce you have now

Training can't compensate for procedures written at the wrong level of detail. PSM designs training and procedures together — so what your people learn and what they're asked to execute are built from the same foundation.

Operations Leader

Institutional knowledge is walking out the door and there is no system to capture it

Retirements and turnover are accelerating the knowledge gap. PSM works alongside your most experienced personnel to extract, document, and transfer what your next generation of operators and technicians needs before it's gone.

The Problem With Training-Only

A program built in isolation can't close the gap it was designed to close.

Most training programs are built without regard for the procedures people will actually follow or the leadership culture they will work inside. When procedures are written at the what-to-do level instead of the how-to-do level, training alone cannot compensate. When leadership doesn't reinforce what training teaches, the knowledge doesn't transfer.

The result is that good people are put in a position to fail — not because they lack commitment, but because the program they are working in was built for a workforce that no longer exists.

PSM's training specialists know where that line is, because they also write the procedures and build the leadership frameworks that sit on either side of it. That integration is the difference between training that checks a box and training that actually improves performance.

The foundation of everything we design.

Performance modes — because not all tasks carry the same risk

Every training program PSM designs is built around a single, non-negotiable question: what performance mode does this task demand, and does your current program support it? Using the skill-rule-knowledge (SRK) framework, we assess where your workforce is operating versus where it needs to operate — and design training to close that gap with intention.

Skill Based

Automatic, practiced execution

Error rate: 1:1,000 to 1:10,000

The target for high-frequency, high-consequence tasks. PSM designs training to build genuine skill — not just familiarity — for the tasks where automatic execution is the standard your program requires.

Rule Based

Procedure-guided execution

Error rate: 1:100 to 1:1,000

Knowledge Based

Problem-solving under uncertainty

Error rate: 1:2 to 1:10

The mode most programs inadvertently force — and the one training is designed to move people away from. When your workforce is operating here on tasks that demand skill or rule-based execution, that is a program gap, not a people gap.

Understanding where your workforce is operating — and why — drives every training decision PSM makes: what to teach, how to sequence it, when a procedure must carry the load, and when leadership must hold the standard.

What we deliver.

Six capabilities, one integrated program.

These aren't standalone services. Each one is designed to connect to your procedures, your leadership culture, and the specific performance mode your workforce needs to operate in.

Training needs assessment

We identify the gap between how work is designed and how it is actually being performed — grounding every training recommendation in observable risk, not assumption. This is always where PSM starts.

Curriculum & program design

We design training programs that align with your procedures and reflect the performance mode required — structured to build competency, not just deliver content. Built for the workforce you have, not the one you had.

Instructor-led & OJT delivery

Our industrial experienced trainers deliver facility-specific instruction — classroom, field, and on-the-job — using human performance principles that reinforce procedure use and error prevention.

Qualification & certification programs

We develop and administer qualification frameworks that verify competency — not just completion — tied directly to the tasks, procedures, and performance standards that matter to your operation and your regulators.

Knowledge transfer & legacy capture

We work alongside your most experienced personnel to extract, document, and transfer the institutional knowledge your next generation needs — before retirement and turnover take it with them permanently.

Human performance integration

We embed human performance tools — error traps, defense barriers, pre-job briefs, and self-checking techniques — directly into your training so they become habit, not afterthought. This is what makes the difference in the field.

How we come through for you

What it looks like when we work with you.

Here is exactly how a training engagement with us works — from first conversation to sustained capability.

Step 1

Discover needs & plan

We will assess your current program, your procedures, and the performance gaps your organization is experiencing — and scope an engagement around what will actually move the needle.

Step 2

Design & build

We design your curriculum, materials, and qualification frameworks — in alignment with your existing procedures and the performance modes your tasks demand. We can also work with your own instructors to build internal delivery capability.

Step 3

Deliver & sustain

We deliver instruction on-site or remotely, track competency against meaningful KPIs, and — where appropriate — transition ongoing delivery to your team so the program your organization can maintain, not depend on us to run.

Online Learning

Our online Learning Management System (LMS) extends your training program beyond the initial engagement — delivering structured continuing education that keeps your workforce current, reinforces what was learned, and builds the long-term competency your program depends on.

On-demand access

Courses are accessible when your workforce needs them — not just when a trainer is on site. Available 24/7, designed to the same human performance standards as everything PSM delivers.

Supervisor tracking

Progress and completion are trackable at the individual and team level — giving supervisors and training managers the visibility they need to manage competency, not just compliance.

Standalone or integrated

Available as a standalone resource or integrated directly into a broader PSM training program — so your people keep learning long after the trainer has left the building.

Ready to vastly improve your training program?

We have the tools to help build a training program your workforce can perform to effectively.

Learn More

Training is one pillar. Excellence requires all three.

Our Procedure Projects are designed in alignment with your training program and leadership culture so that every procedure we deliver is backed by the program built around it.

Procedures

The foundation of every project. When we rebuild your procedures, using human-factoring principles, the result is documentation that supports confident, consistent execution.

Training

A procedure is only as effective as the people using it. We design every procedure with training alignment in mind. We ensure that what your workforce learns and what they're asked to execute are built from the same foundation.

Leadership

Procedure quality doesn't sustain itself. It requires leaders who hold the standard. A procedure program only holds if the culture around it demands that it does.